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Remote Desktop Support
Virtual Technician
Remote Desktop enables your computer to connect with our technicians computer from
across the Internet. Unlike a typical VPN connection which will give a remote PC
access to the company network, Remote Desktop will actually allow our technician to
see and control your connected PC as though he were sitting directly in front of it.
This technology saves time and money
Using a simple secure download, help can be on the way. No more wait for your
computer to get out of the shop, and no need to pay extra for the gasoline to get it there.
Virtual Technician
Remote Desktop enables your computer to connect with our technicians computer from
across the Internet. Unlike a typical VPN connection which will give a remote PC
access to the company network, Remote Desktop will actually allow our technician to
see and control your connected PC as though he were sitting directly in front of it.
This technology saves time and money
Using a simple secure download, help can be on the way. No more wait for your
computer to get out of the shop, and no need to pay extra for the gasoline to get it there.
Frequently Asked Questions FAQ's
Is this secure?
Yes. It is secure because CrossLoop encrypts all communications with 128-bit Blowfish encryption. Also, there is no way for someone to
take control of your computer without having a live person at your computer. You have to provide us with a unique code in order to conduct
the support session.
Can you actually see my screen?
Yes. This is a way that A & S Technology Solutions, LLC can see your desktop and work on your computer without actually driving to your
location. Because of rising costs, this will save everyone money.
How much does it cost?
You will save 25% when we are able to work on your computer by using CrossLoop.
How does it work?
It is actually quite easy. You can download the small file by going to our Downloads section. Then contact us and we'll ask you to run the
program and click the share button. You will then give us the 12 digit access code and within a minute, we'll be working on your computer.
How do we pay for this service?
Please contact us so that we can work that out in advance.
Is this secure?
Yes. It is secure because CrossLoop encrypts all communications with 128-bit Blowfish encryption. Also, there is no way for someone to
take control of your computer without having a live person at your computer. You have to provide us with a unique code in order to conduct
the support session.
Can you actually see my screen?
Yes. This is a way that A & S Technology Solutions, LLC can see your desktop and work on your computer without actually driving to your
location. Because of rising costs, this will save everyone money.
How much does it cost?
You will save 25% when we are able to work on your computer by using CrossLoop.
How does it work?
It is actually quite easy. You can download the small file by going to our Downloads section. Then contact us and we'll ask you to run the
program and click the share button. You will then give us the 12 digit access code and within a minute, we'll be working on your computer.
How do we pay for this service?
Please contact us so that we can work that out in advance.
What is CrossLoop?
CrossLoop is a FREE secure screen sharing utility designed for people of all technical skill levels. CrossLoop enables non-technical users to
get connected from anywhere on the Internet in seconds without changing any firewall or router settings. It only takes a few minutes to setup
and no signup is required.
Why would I use CrossLoop?
CrossLoop connects people with their trusted contacts – both friends and professional service providers – to receive help on their computers.
With CrossLoop, people can help their contacts remotely as if they were working side by side. Popular uses for CrossLoop range from
technical assistance to trouble-shooting to software and application training, such as how to set up a blog or create videos online.
Do I need to create an account to use CrossLoop?
You do not need a CrossLoop account to use our free desktop screen sharing application. However, with an account you receive these
additional features and benefits for FREE:
What do I need to use CrossLoop?
Currently it works only on the Windows OS
Yes, but we recommend broadband for optimal service.
CrossLoop is a FREE secure screen sharing utility designed for people of all technical skill levels. CrossLoop enables non-technical users to
get connected from anywhere on the Internet in seconds without changing any firewall or router settings. It only takes a few minutes to setup
and no signup is required.
Why would I use CrossLoop?
CrossLoop connects people with their trusted contacts – both friends and professional service providers – to receive help on their computers.
With CrossLoop, people can help their contacts remotely as if they were working side by side. Popular uses for CrossLoop range from
technical assistance to trouble-shooting to software and application training, such as how to set up a blog or create videos online.
Do I need to create an account to use CrossLoop?
You do not need a CrossLoop account to use our free desktop screen sharing application. However, with an account you receive these
additional features and benefits for FREE:
- View and track your sessions – you can access your history of all the CrossLoop sessions you’ve had, including who you had a
session with
(if known), the purpose of the session (if provided), and the time, date, and duration of the session.
Share feedback and testimonials – you can rate the people you have CrossLoop sessions with and share your comments.
If you frequently need help on your computer, an account will help you keep a history of all the work done on your computer which will be
beneficial to anyone helping you in the future. Think of this as your computer’s medical history.
What do I need to use CrossLoop?
Currently it works only on the Windows OS
- - Windows 2000 or newer, including Vista
- Pentium 500MHz +
- 128 MB RAM or greater
- 2 MB hard drive space
- Broadband Internet Connection
Yes, but we recommend broadband for optimal service.
Have More Questions?
Contact us
Contact us
A Division of Petitt-Enterprises
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P. O. Box 1641, Front Royal, Virginia 22630 Telephone: 540-242-0347